Shipping policy

Last updated: 29-09-26

Thank you for choosing Nuzzlure. Below you'll find everything you need to know about how we ship your order.

Processing Time

Orders are processed within 1–3 business days (Monday to Friday, excluding holidays). Once your order ships, you'll receive a confirmation email with your tracking number.

During peak periods, processing may take a little longer. If that happens, we'll let you know by email.

Delivery Times

Once shipped, estimated delivery times are:

These are estimates, not guarantees. Delivery times can vary because of your location, carrier delays, customs checks or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated automatically at checkout, based on your delivery country and shown in your local currency. You'll always see the exact shipping cost before you complete your payment.

If Your Order Is Delayed

If we can't ship your order within the processing time stated above, we'll contact you by email with a new estimated date. You can then choose to wait or cancel your order for a full refund.

Order Tracking

When your order ships, you'll receive an email with your tracking number and a link to follow your package. Tracking may take 24–48 hours to show updates after the label is created. You can also track your order.

Customs, Duties & Taxes

All customs duties and import taxes are already included in the price you pay at checkout. You won't be asked to pay anything extra when your order is delivered.

Shipping Address

Please double-check your shipping address before placing your order. If you need to change it, email us at support@nuzzlure.com within 24 hours of placing your order, and we'll do our best to update it before it ships. Once an order has shipped, we can't change the address.

We're not responsible for orders delivered to an incorrect address provided by the customer. If a package is returned to us because of an incorrect address, we'll contact you to arrange reshipping, and additional shipping costs may apply.

Lost, Stolen or Missing Packages

Marked as delivered but not received? Please:

1. Check around your property (porch, mailbox, garage, back door).
2. Ask neighbors or anyone else who may have received it.
3. Wait 1–2 extra days, as carriers sometimes mark packages as delivered early.

If you still can't find it, email us within 14 days of the marked delivery date. We'll investigate with the carrier and, if non-delivery is confirmed or the investigation is inconclusive, send a replacement or issue a refund.

No tracking update for a long time? If your tracking shows no update for 10 business days, contact us and we'll reship your order or refund you in full.

Damaged, Incomplete or Incorrect Orders

If your order arrives damaged, is missing items, or isn't what you ordered, email support@nuzzlure.com within 7 days of delivery with:

• Your order number
• A photo or short video of the issue and the packaging

We'll send a free replacement or the missing items, or issue a full refund, at no cost to you.

Returns

For returns, refunds and our 12-month warranty, please see our Return & Refund Policy.

Contact

Questions about your shipment? Email us at support@nuzzlure.com with your order number, and we'll reply within 1 business day.